Customer Service - A Clear Thought

Tom Asacker in his latest blog,"David Allen on Achieving Clarity" has underscored what some of us already see and understand in relation to what's happening around us in the world of business and marketing.This has great impact on the concept of the customer experience. Why customer satisfaction is falling and why we can't respond to the customers needs. If you would like to read it follow the link to Toms Asacker's blog. It leaves alot to meditate on.

If your in the mood for other articles on the customer experience, customer service, etc then go to where we focus on the importance of customers.