Saturday, April 22, 2006

Are Your e-mail Marketing Efforts Reaching Your Customers

Customer communication is the lifeblood of any business and industry. It is so important a topic that millions of pages of online and offline content have been devoted to the essence of proper expression, format and etiquette. Yet it seems like no matter how much was said before it still needs to be addressed. In the perspective of the customer experience communication has played an even more important role than in business days of yore. Meaning, that last week when we took it for granted and today we need take another look at it.

For all businesses email has become a method of quick exchange and reaffirmation of appointments, commitments; delivery of packages and of course the main exchange medium of ideas. So what’s the big deal? Well, email use has declined some 20% in the last few years because of spam, fraud, identity theft and other issues. So now to ofset the trend, at least of the spam content, the industry and government have gotten together and come to terms with an email authentication process. This is significant enough that if you’re not online with it now you better get there. The ISP industry is now supporting and driving this initiative. What does it do? It identifies the sender and provides that identity to the ISP and the receiver of the email.

The problem is that it creates more catch alls for legitimate mail and newsletter marketers who are trying to reach their primary clients and Opt In list members. An ISP may screen your e-marketing effort based on the ISP criteria for authentication enforcement. Meaning, you will be rejected if you met certain profile or behavior types. Every ISP or email provider such as Yahoo or AOL has similar, but differing ways in which to interpret and apply the authentication measures. No matter what you do you will most likely never be 100% effective in your e-marketing and newsletter marketing efforts.

With this onset of email authentication the world of email is entering into a new stage of reestablishing the email as the primary communication tool of business and personnel content mediums. Big problem is that it’s just starting to be used and it isn't a cure all to an ongoing industry wide problem. It is however a much awaited start and the article that is provided by b2b emailmarketing helps to explain the necessity of adhering to getting with the program.

Now DON”T worry. Yes, there is another alternative and that alternative has powerful implications for your business success. Thee is a new direction in the industry that can if not supersede the side effects of email authentication measures by bypassing them altogether. The power of the direct desktop delivery program is enormous. Desk Top Marketing solutions such as Desk Top Marketer Pro guarantees 100% of all mail and newsletters being delivered and read by those targeted in your marketing audience. This process absolutely is a must to increasing and enhancing the customer experience of captured customers. You can get it to who you want when you want without outside interference and be assured of accurate and on time delivery.

Check Out Desk Top Marketer Solutions. Where authentication can't guarantee delivery or that spam filters or ISP blocking won’t stop your mail, desk top delivery software such as Desk Top Marketer Pro can guarantee it will get through.

Imagine 100% open rates of your email and e-marketing news letters

As always we invite your comments and suggestions.

If you want more information on Customer Experience Management please visit "The Customer Development Center"

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