Something to Remember - Customer Service

Something to Remember - Customer Service

It isn't always an issue for customers who just want to buy something and leave. That is until something goes wrong in your store or with the service or a delivery etc. Most are actually forgiving as long as you show a sincere effort to make amends and make a quick correction. Offer a quick, fair solution goes a long way to inspiring customer loyalty. Studies have indicated that quick fair resolutions avoid conflict and build great loyalty, not to mention encourage return business. The number one item of concern by customer/clients polled in a recent customer survey was their concern over the ease and quickness of restitution when an issue ensues. Delay frustrates most people and the incompetent management of dispute resolutions fires them off like volcanoes. Every business should have a plan for dispute resolution that makes clients happy to come back.