Since every business is different it is an erroneous assumption that one must consider Customer Service in a generic perspective. In other words, one size does not fit all. The Customer Service policy statement can be part of a business plan. It is not a mission statement nor is it a action statement. It is a document that spells out exclusively the intent of the company toward its customers, the role of the employees in detail and its policies on how the customer is to be treated.
This isn't by any means exclusive, but a start, a beginning in which a company or small business can begin to form a frame work that enables employees and managers (business owners) to interact, hopeful in a meaningful way, with the customers.
It can contain many things including employee dress codes. Believe it or not this is a big area of complaint from customers although rarely is it openly addressed.
Please feel free to express your opinion.
For more information on customer service please visit "The Customer Development Center
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1 comment:
I agree with you, Tim, when you say that it will be good for a company to have a clear, stated customer service policy, which both the internal and external customers know and understand. But I think for it to be disseminated, it will be good to have it as one of the action plans or mission statements, too. And just like the vision and mission statements of the company, the customer policy also changes along with the times.
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