tag:blogger.com,1999:blog-18661237.post6380471808432633920..comments2023-07-19T04:31:19.508-07:00Comments on Customer Management Center: What Do Customers Expect? - Customer ServiceTim Whelanhttp://www.blogger.com/profile/08386424182367433044noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-18661237.post-48633990776329213532010-04-20T20:49:03.097-07:002010-04-20T20:49:03.097-07:00It's kind of an important question, but it isn...It's kind of an important question, but it isn't one that has received a lot of discussion or actual action, oddly enough.As quoted, "One of the most exciting things about selling is exceeding customer expectations"<br /><br />Customers get excited about the questions you ask and the ideas you discuss because they truly differ from what your competition offers. Your unique questions and the time you spend in needs analysis impress them, and you become privy to information nobody else has. This puts you at a distinct advantage - but only if you utilize the information.Order Processing Fulfillmenthttp://www.callboxconnect.com/noreply@blogger.comtag:blogger.com,1999:blog-18661237.post-25709904486794462272010-03-21T23:08:18.965-07:002010-03-21T23:08:18.965-07:00We should remember that customers is always right....We should remember that customers is always right. If we would like to give a superb services to our customers, then we should always remember this.Call Centers Philippineshttp://www.callcenterphilippines.org/noreply@blogger.comtag:blogger.com,1999:blog-18661237.post-14314531121641991032008-10-02T03:10:00.000-07:002008-10-02T03:10:00.000-07:00I have talked with people with Customer Service pr...I have talked with people with Customer Service programs the likes of which I have seen in the early 1990s. These are Customer Service programs that dwell only on frontline activities. Most of the enterprises then equate Customer Service to handling complaints, taking phone calls or routing request for warranty. No wonder so many enterprises create more enemies of Customers instead of keeping them. They have no idea what the whole concept is all about!<BR/><BR/>Customer Service in my perspective and my experience is more than that. It is a commitment of an organization to deliver the information and services that forms an integral part of your marketing mix. The whole organization is the delivery vehicle of Customer Service not just the frontline.<BR/><BR/>You are absolutely right: "customer service ideologist have been mislead by the marketing world into identifying marketing concepts as customer service ideologies and concepts, even to the point of<BR/>re-labeling traditional marketing jargon to quack like a duck,..."Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18661237.post-9446994276759426542008-08-07T05:23:00.000-07:002008-08-07T05:23:00.000-07:00Anonymous I like the way to promote ur business (m...Anonymous I like the way to promote ur business (mindshare) yes thats true that customer service is very important for any business and lively hood for any business whether is mine or ur.<BR/><BR/>CallCentersIndia Inc,Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18661237.post-82942183682802473622008-08-06T11:54:00.000-07:002008-08-06T11:54:00.000-07:00GOOD Customer service is so important! You need it...GOOD Customer service is so important! You need it to get the customers saticfaction and more importantly you need it to get the customer loyalty. I recenlty have come across a great and very informational website called <A HREF="http://mshare.net/index.html" REL="nofollow" TITLE="Mindshare">Mindshare</A>. I loved it and found it to be very helpful.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18661237.post-12502780465272912402008-07-24T00:30:00.000-07:002008-07-24T00:30:00.000-07:00It is sales that draws in customers, but it is th...It is sales that draws in customers, but it is the <A HREF="http://www.easyanswering.com/" REL="nofollow" TITLE="customer service">customer service</A> that keeps them loyal to a company. We should have the technology and the personnel needed to provide for them. We should assemble a competent, efficient, effective <A HREF="http://www.easyanswering.com/" REL="nofollow" TITLE="call center">call center</A> and call answering system to suit their needs in keeping in touch with our client, and still provide them with that important human touch.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18661237.post-41674064236522109242008-06-24T05:18:00.000-07:002008-06-24T05:18:00.000-07:00For satisfying the customer the good customer serv...For satisfying the customer the good customer service is must.To maximize customer satisfaction and ensure partner readiness, providing education services to customers and partners has become a competitive requirement for many organizations.If the customers is aware of each and every product they will happy if they happy your business will go up and up.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-18661237.post-22564681391837731752006-12-08T03:46:00.000-08:002006-12-08T03:46:00.000-08:00Hi Tim,
I really liked your blog and what you hav...Hi Tim,<br /><br />I really liked your blog and what you have written. We have started a new blog, and would love to have people like you share their ideas with us.<br />It would be great if you could join our blog. WOuld you be interested? In case you are send me an e-mail.<br /><br />Thanks!Customer Justicehttps://www.blogger.com/profile/02961347005461260713noreply@blogger.com